Job Title Patient Care Representative
Location New York
Department Administrative Offices
FLSA Status Non-Exempt
Reports to Patient Care Supervisor
Shifts hiring Full-time
Pay Grade $18.00 per hour


JOB DESCRIPTION

Job Title: Patient Care Representative - Valhalla, New York (Westchester Medical Center)
Job Code: TY05047
Pay Grade: 07Exempt (Y/N): No
Reports To: Patient Care Supervisor
Date Revised: 

Hourly Wage: $18.00 an hour

SUMMARY:

Provides courteous assistance to patients, commercial insurance payers, managed care payers, and private payers. Researches and resolves billing inquiries from patients and other facilities.

MAJOR DUTIES AND RESPONSIBILITIES: 

SUMMARY:

Collaborates with a team of passionate individuals in a dynamic office environment. Coordinate all transportation needs for both private patient transportation from the community as well as contracted medical facilities.

MAJOR DUTIES AND RESPONSIBILITIES: 

  • Maintains courteous and cooperative working relationships with all levels of management and employees, physicians, patients/parents, guarantors, third-party representatives and the general public.
  • Coordinate ambulance transportation for contracted medical facilities, private patients and insurance companies
  • Field all incoming telephonic transport requests in a timely and profession manner, ensuring accurate demographics, billing information and authorizations has been obtained
  • Field any incoming complaints on common operations and missing items. Generate an incident report and forward to appropriate supervisor.
  • Makes recommendations to solve problems.
  • Provides accurate summary of personal productivity to Supervisor on a daily/weekly/monthly basis.
  • Demonstrates professional growth through periodic participation in continuing education/development programs.

Performs other duties and projects, as assigned

SUPERVISION:

  • None

 

QUALIFICATIONS / REQUIREMENTS:

Education:

  • High School diploma or equivalent required.

Experience:

  • One year healthcare experience required or two years general customer service experience in a fast pace environment.

Certification and Licensure:

  • None required

Skills:

  • Familiarity with health insurance verifications, authorizations and medical terminology preferred.
  • Familiarity with automated patient accounting systems and/or electronic billing systems preferred.
  • Familiarity with scanning/uploading documentations onto CAD system
  • Documentation skills.

Performance Benchmarks:

  • Meets established daily customer service productivity goals.
  • Resolves accounts requiring research and processes all correspondence as established by department policy.

PHYSICAL REQUIREMENTS:

  • High level of sitting/working at desk.
  • Light physical effort (lift/carry up to 10 lbs.).

ENVIRONMENTAL CONDITIONS: 

  • Work is performed under basically normal working conditions, as in a standard office environment.

 

COMMENTS:

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.


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